At Lalarx, we stand by the quality of our products and your satisfaction is our top priority. We want to ensure that you have a seamless shopping experience. If for any reason you need to return a product or seek a refund, please review the following terms:
Order Issues
- If your order is not delivered or is damaged in transit, we will promptly ship you a replacement or issue a full refund, as per your preference.
- In the case of a partial order received, we will issue a full refund and only charge you for the product(s) you received.
- Please allow 20 business days from the day the order was shipped. If after 20 business days you haven’t received your order, or if you receive a notification that your order is on hold or has been returned to the sender, please contact us, and we will address your request promptly.
Satisfaction Guarantee
Lalarx offers a 100% satisfaction guarantee. If you are not fully satisfied with your purchase, you can return the product within 30 days, with the following conditions:
Return Terms
- Products must be in their original state, unopened, and unused, with the original receipt and packaging.
- A valid proof of purchase, such as a receipt or order confirmation, is required.
- Products must not have expired.
- You are responsible for the cost of return postage, which will be deducted from your refund or exchange.
- Please note that prescription drugs and personal care items are non-refundable and cannot be returned due to health and safety reasons.
- If you receive a damaged or defective product, please contact us immediately, and we will assist you with a replacement or refund.
Shipping Returns
To return your product, mail it to:
Name: Lalarx
Address: 229 Urban Estate Phase 2, Jalandhar, Punjab, 144022, India
Email: info@lalarx.com
Return Period
Customers have 30 days from the Delivery Date to initiate a return.
Restocking Fee
There is no restocking fee.
Return Method
Returns should be made by mail.
Incorrect, Damaged, or Defective Products
If the product is incorrect, damaged by the carrier, or defective in another way, there is no cost to you. Lalarx will cover the shipping cost and the product cost.
Refund Terms
- You will be notified once we have received and reviewed your return.
- If accepted, you will automatically receive a refund in the form of your original payment.
- Expect a credit to your account within 2-3 business days upon processing the refund.
- Please note that processing and posting the refund by your bank or credit card company may take additional time.
Return Label
You can download and print the return label.
Customer Remorse
If you purchased the wrong product, it doesn’t fit, or you no longer want the item, there is no cost to you. Lalarx will cover the shipping cost and the product cost.
Contact Us
If you have any questions or concerns regarding our Return and Refund Terms, please feel free to contact us:
Email: info@lalarx.com
Thank you for choosing Lalarx! Your satisfaction is our priority.